Accounts, Payouts & Bonuses

Why do I need to be verified?

For being able to withdraw money from your account, but also to use all the services and features we offer on our platform, you need to be fully verified.




What information do you need from me?

Before you proceed with your account verification, you need to fill in the required information in your "Personal account". According to this information, we can then proceed with the verification and confirmation process.


The required information, that you need to fill in, is the following:


- The name of the city you are currently living in

- The street name and number of your living place

- The ZIP code of your living place


In case you difficulties in finding where to fill in the required information, please follow the steps as described below:


1. Click on your name on the top right screen. You will then enter your "Personal account".

2. In your "Personal account" you see the tab "Personal data".

3. Once you clicked on the tab "Personal data", you will get to an interface where you can edit your "Personal information".

4. Add your personal information to the fields marked with a *.


Please make sure that all the information you enter here is true. According to this information, we will then confirm and verify your data.




What documents do you I have to upload?

In order for us to verify you as a user you need to supply us with documents, that state you name and birthdate, and also documents, that confirm your address. It is important that you upload 1 document for confirming name and birthdate, and also 1 document to confirm your living address. A document that states both, name, birthdate and living address is only considered for one of the 2 cases.


The documents to confirm you name and birthdate can be the following:


- A copy of a valid ID

- A copy of a valid passport

- A copy of a valid Driver license


The documents to confirm your address can be the following:


- A current copy of a utility bill

- A current copy of a bank statement

- A current copy of a document that was issued by the government


Please make sure, that the documents that you are submitting are valid and current and do not go back further than 1 year.


It is important for us to see, that the documents are still valid for at least 3 months and/or not older than 3 months. As a matter of this, please do not forget to upload if necessary both sides of your ID. Also, please make sure that the document to confirm your address is uploaded in a way, that we can see the date of issue and also the company that has issued the document.



How do I upload the documents?

For us to be able to review the documents you have submitted, you need to upload the documents in your "Personal account".

In case you have difficulties in finding where to upload the documents, please follow the steps as described below:


1. Click on your name on the top right screen. You will then enter your "Personal account".

2. In your "Personal account" you see the tab "Account settings" in which you can find a section, called "Upload documents". Click on this.

3. You can then choose a document type you would like to upload. Once you have choosen the type, click on the green "Upload document" button and choose the document as saved on your device.

4. The chosen document will then be displayed in the window.


Please do not forget that there are 2 documents you need to supply us with, so you have to do the upload twice.


Once your documents and account was confirmed by us, you can not upload any more documents. The verification can take up to 48 hours.


Should you have any problems with uploading the documents, you can send them to us via E-mail and we will add them to your account.




What are promotional bonuses?

Promotional bonuses are given to you on a certain occassion, such as when registering for an account, verifying yourself and/or depositing money. Promotional bonuses are limited in time.



Are there any promotional bonuses given at the moment?

Currently we have a 100% deposit bonus and this up to EUR 100 for new clients on our website.



Are there any rules applied to the bonuses?

For this, please carefully read the bonus rules as stated in the Terms of Use for Deposit bonuses.